Terms of Use

Welcome to VetSupport+ (the “App” in the following). This App was developed and is operated by Zoetis UK Limited ("Zoetis" in the following).. The information provided in this app is intended for general information and education and is not intended to substitute your clinical judgement or the clinical examination of an animal.

Please read and review these Terms of Use carefully before accessing or using this app. By accessing or using this app, you acknowledge that you have read, understood and agreed to these Terms of Use. If you do not agree to the Terms of Use, you may not access or use the app. Zoetis may alter these Terms of Use from time to time, so you should periodically check these Terms of Use as any changes will take effect as soon as they are updated to this app.

Use of App
Your access to and use of the information contained in the app is subject to these Terms of Use. You agree to act lawfully at all times in using and accessing this app and you will not do anything which damages, interferes with, disrupts access to, interrupts or impairs the functionality of this app or inhibits other users' use and enjoyment of the app.

You agree that access to and use of this app and its content is at your own risk. Zoetis may add, alter or delete materials from this app at any time at its discretion. Zoetis will use reasonable efforts to include accurate and up-to-date information on this app but gives no warranties, undertakings or representations of any kind as to its accuracy, currency, quality, completeness or fitness for purpose. Zoetis disclaims all warranties, express or implied to the fullest extent permitted by law. Neither Zoetis, its affiliates, nor any party involved in creating, producing or delivering this app shall be liable for any loss, damage or cost whatsoever, whether in contract, tort (including negligence) or otherwise arising from reliance on information contained in this app, access to, use of, or inability to use this app, or any errors or omissions in its content. This limitation includes any loss, damage or cost caused by any viruses that infect your phone, software or data.

The information included in the app that can be accessed is intended solely as general information about Zoetis Animal Health's activities in the United Kingdom.

Zoetis respects the privacy of its app users. Please refer to our Privacy Policy which explains users' rights and the basis on which we may use any personal data (including by using "cookies") that is disclosed to us via this app.

Third Party Website and Links
This app may contain links or references to other websites maintained by third parties over whom we have no control. Such links are provided merely as a convenience. Similarly, this app may be accessed from third party links over which Zoetis has no control. Zoetis makes no warranties, undertakings or representations of any kind as to the accuracy, currency, quality, completeness or fitness for purpose of any information contained in such sources and shall have no liability for any loss, damage or cost of any kind arising from such information. Inclusion of any third party link does not imply an endorsement or recommendation by Zoetis.

Medical Information
This app may contain information relating to various medical conditions and their treatment. This information is provided for general information only and is not meant to be a substitute to your clinical judgement or the clinical examination of an animal.

Non-Confidential Information
Subject to our Privacy Policy, any communication or other material that you send to Zoetis by electronic mail or otherwise, such as any questions, comments and suggestions, is and will be deemed to be non-confidential and Zoetis shall have no obligation of any kind with respect to it. Zoetis shall be free to use any ideas, concepts, know-how or techniques contained in these communications and materials for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products. Zoetis is not liable for the accuracy, scientific or otherwise, or completeness of any information, comments or opinions on this website that are expressed by third parties to the Zoetis group.

Intellectual Property Rights
Zoetis owns all copyright, patents, database rights, trade marks, designs, know-how and confidential information (whether registered or not), and all other intellectual property rights existing in this app and its contents. The contents of this app may only be copied for non-commercial individual reference with all copyright or other proprietary notices retained, and thereafter may not be recopied, reproduced or otherwise redistributed. Except as expressly permitted above, you may not copy, display, download, distribute, modify, reproduce, republish or retransmit any information, text or documents contained in this app or any part of it in any electronic medium or in hard copy, or create any derivative work based on it, without express written consent from Zoetis. In addition, the Zoetis name and logo are registered trademarks, and may not be used without Zoetis written permission from Zoetis. The misuse of Zoetis trademarks or any other materials is prohibited and may be in breach of copyright law, trademark law and/or other English laws. Please note that Zoetis actively and aggressively enforces its intellectual property rights to the fullest extent of the law.

English Law
This app and its contents are intended to comply with English laws. Although the information in this app is accessible to users outside of the UK, the information on the app is intended for use only by UK residents. Other countries may have laws, regulatory requirements and medical practices that differ from those in the UK. These Terms of Use and your use of the app shall be governed by and construed in accordance with the laws of England. The English courts shall have exclusive jurisdiction over any disputes arising in connection with this app.

To the extent that any provisions of these Terms of Use are held to be illegal, invalid or unenforceable, then such provisions shall be severed and deleted without affecting the enforceability of the remaining provisions.

Copyright ©2015 Zoetis UK Limited. All rights reserved

Privacy Policy

At Zoetis, the company behind VetSupport+, we recognise the importance of protecting the privacy of information collected about the users of VetSupport+. We are committed to respecting the privacy of our users. Below we set out how the data that you disclose at this app will be held, what it will be used for, and details of our data protection policy.

We collect personally identifiable information, such as names, addresses, telephone numbers and email addresses only when voluntarily provided by you when you register or otherwise voluntarily submit information to us. We will, of course, only process this information in accordance with this policy or as otherwise agreed to by you.

We may also collect data from you by using "cookies", which are certain bits of information deposited by this app on a visitor's phone. Cookies are sent back only to the servers that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in an app are visited and by how many people. With the information we receive through this technology, we hope to improve our applications. In addition, we gather information about you that is automatically collected by our server, such as your IP address and domain name. We may use this information to customize our offerings, to make information more readily accessible to you, and the app easier for you to use. For more information about cookies, please see the Information Commissioner's website home page. (This website is neither owned nor controlled by Zoetis. Zoetis is not responsible for the content or services of this site).

By using this app, you agree that we may use the information you have given in the following way:

Your information will be held on a database within or outside of the European Economic Area (EEA). Zoetis UK of Walton Oaks, Dorking Road, Walton on the Hill, Surrey, KT20 7NS, United Kingdom, will collect your data as controller of the database and your details may be accessible to and used by other Zoetis group companies. As Zoetis is a global organisation, your information may be transferred within or outside of the EEA. However, we will always employ appropriate technical security measures to protect your personal information and to ensure that it is not accessed by unauthorised persons.

Your information may be used by Zoetis to provide you with printed and/or online publications, telephone messages, SMS messages and/or email communications (if you have consented to receive these communications from us as part of the registration process). These will contain tailored information as part of the Zoetis Animal Health website programme.

Zoetis may also use your information to send you (including by email) other health-related information which may relate to your animal’s health condition and/or may be of interest to you, and/or to conduct market research into medical conditions and the usefulness of Zoetis health information programmes (if you have consented to receive these communications from us).

Zoetis respects the confidentiality of personal information. Only Zoetis, organisations working with Zoetis in the administration of the above information, and Zoetis group companies will have access to your information. We may use third party processors to conduct research, process data or maintain our website, content, or programmes on our behalf, but your information will not be disclosed to any other third parties such as outside mailing organisations. While it is unlikely, we may be required to disclose your information by a court order or to comply with other legal or regulatory requirements. We will use reasonable efforts to notify you before we do so, unless we are legally restricted from doing so.

Your information will be retained by Zoetis for the period of time that you are registered to one or more of our health-related programmes. You will at any time have the right to access your information, you can request that your information on the Zoetis database is amended/deleted, or you can unsubscribe from any programme at any time by writing to us at: Zoetis Data Protection Officer, Zoetis UK of Walton Oaks, Dorking Road, Walton on the Hill, Surrey, KT20 7NS.  Please mark the envelope “DSAR”.  Alternatively, you can email us at

We aim to deal with your request (including unsubscribing you from any programme) within ten working days of its receipt.

This Privacy Policy may be amended by us at any time. Please check this section periodically to inform yourself of any changes. 



Purpose of this cookie policy

This cookie policy applies to the VetSupport+ webApp (the “webApp” in the following) and aims to inform you about our use of cookies on the webApp.  This policy helps us to provide you with a good experience when you browse our webApp and also allows us to improve our App. This cookie policy provides you with clear and comprehensive information about the cookies we use and the purpose for using them.  

 This policy does not govern the use of the webApp, nor the processing of personal data on this webApp. To learn more about our terms of use, please consult [Terms of Use]; for more information about how we process your personal data on this webApp, please click on [Privacy Policy].

What are cookies?

A cookie is a small text file that is placed on the browser or hard drive of your computer (or similar device) by webApps that you visit. Cookies are typically used in order to make webApps work, or work more efficiently, as well as to provide information to the owners of the particular webApp.

What cookies do we use and why?

Our webApp uses cookies to distinguish you from other users of our webApp. Cookies are used to ensure that we give you the best experience on our webApp, and allow us to improve our webApp.  

We use the following types of cookies:

Strictly necessary cookies - These are cookies that are essential for the operation of our webApp. These cookies remember information you have entered on forms when you navigate to different pages during a web browser session, identify you as being logged in to our webApp, etc.

Performance cookies - These cookies allow us to recognise and count the number of visitors and to see how visitors move around on our webApp when they are using it. These cookies help us to improve the way the webApp works, for example, by ensuring that users are finding what they are looking for easily. These cookies provide statistics on how our webApp is used, help us improve the webApp by measuring any errors that occur, etc.

Functionality cookies - These are cookies that are used to recognise you when you return to our webApp. This enables us to personalise our content for you, greet you by name, remember if we have already asked you if you want to fill in a survey, and remember your preferences, for example your choice of language or region.

Whether a cookie is considered as a 'first' or 'third party' cookie refers to the domain placing the cookie. First-party cookies are those cookies set by a webApp that is being viAppd by the user at the time (e.g. cookies placed by Third-party cookies are cookies that are set by a domain other than that of the webApp being viAppd by the user. If a user visits a webApp and another entity sets a cookie through that webApp this would be a third-party cookie (e.g. Google Analytics).

Whether a cookie is considered as a 'persistent' or 'session' cookie refers to the duration of the cookie. A persistent cookie remains on a user's device for the period of time specified in that cookie, and is activated each time that said user visits the webApp that created the concerned cookie. A session cookie allows to link the actions of a user during a browser session. A session starts when a user opens a browser window and ends when the browser window is closed. Once the browser is closed, all session cookies are deleted. 

How to manage cookies?

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.  However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of the webApp.

Once you have given us your consent to the use of cookies, we will store a cookie on your computer or device to remember this for next time. If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

 For more details the following links may be helpful: 

Cookie settings in Internet Explorer

Cookie settings in Firefox 

Cookie settings in Chrome

Cookie settings in Safari

More information on the use of cookies can be found on the webApp, or your may always contact is in this regard:  


We reserve the right to modify this cookie policy from time to time. It is your responsibility to regularly verify whether you have read and consented to the latest version of the applicable cookie policy. 

This Cookie Policy was last updated on January 2015